In a recent incident that has raised concerns about food safety in online deliveries, a Bengaluru resident discovered a live worm in his salad ordered through Zomato from the cloud kitchen FreshMenu. The customer, Pratik, shared a video on Instagram showcasing the worm crawling in his meal, which quickly went viral and sparked widespread discussions about hygiene standards in food delivery services.
The Incident
Pratik ordered a salad from FreshMenu via Zomato and, upon receiving his order, found a live worm in one of the containers. He documented the unsettling discovery in a video, expressing his disappointment and urging others to be cautious when ordering food online. In his post, he mentioned that he had ordered four items but received only three, stating, “After seeing this, I don’t want to open the other two.”
FreshMenu’s Response
Following the incident, FreshMenu issued a public apology, attributing the lapse to a “manual error.” The company stated that they use 100% natural ingredients and acknowledged that, despite their quality checks, this incident occurred due to human oversight. They assured that immediate disciplinary actions were taken against the responsible team members and that additional training and heightened checks have been implemented across their kitchens to prevent such occurrences in the future.
Public Reaction
The video elicited strong reactions from the public, with many sharing their own negative experiences with cloud kitchens and emphasizing the importance of food safety. Some users recounted instances of finding foreign objects in their meals or falling ill after consuming food from similar establishments. The incident has fueled debates about the reliability of cloud kitchens and the need for stringent hygiene protocols.
Implications for Food Delivery Services
This incident underscores the critical need for robust quality control measures in the rapidly growing food delivery industry. As consumers increasingly rely on online platforms for their meals, ensuring food safety and maintaining hygiene standards are paramount. Both cloud kitchens and delivery aggregators like Zomato must collaborate to enforce strict compliance with food safety regulations to maintain customer trust and safeguard public health.
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