Urban customers of the Hubli Electricity Supply Company (HESCOM) in Karnataka continue to face challenges in utilizing the Unified Payments Interface (UPI) payment facility, highlighting persistent issues in the payment system. Customers are encountering difficulties in accessing and utilizing the UPI platform for their electricity payments, underscoring the need for prompt resolution of these technical glitches.
Despite the widespread adoption of digital payment systems and the government’s push for a cashless economy, the challenges in utilizing UPI services for electricity bill payments persist for HESCOM customers in urban areas. The system’s inefficiency has resulted in inconvenience and frustration among consumers attempting to use this payment mode.
Several customers have reported their struggle in navigating the UPI payment process, facing issues ranging from failed transactions to difficulty in linking bank accounts to the UPI app. The recurrent technical hitches have disrupted the seamless transition to digital payment methods, hampering the government’s vision for a digitally empowered society.
Consumers are urging HESCOM authorities to expedite efforts to rectify the UPI payment system’s glitches and ensure a hassle-free experience for urban customers. Addressing these concerns will not only enhance customer satisfaction but also encourage the adoption of digital payment platforms, aligning with the nation’s digital initiatives.
The HESCOM authorities are called upon to work in collaboration with relevant stakeholders to promptly address the technical challenges faced by customers, enabling a smoother and efficient UPI payment process for electricity bills. The resolution of these issues will contribute to the realization of a digitally advanced society, in line with the national agenda of fostering digital transactions and financial inclusivity.
