In a significant move aimed at streamlining the visitor experience, Karnataka Examinations Authority (KEA) has introduced a “passport office-like” system at its office in Bengaluru. This innovative initiative is expected to simplify procedures and reduce waiting times for students and parents visiting the KEA office for various educational purposes.
The KEA office is a vital institution for students seeking admissions, counseling, and other essential educational services in Karnataka. However, in the past, visitors have often faced long queues, overcrowding, and delays in processing due to the sheer volume of individuals seeking assistance.
The new system, modeled after passport offices, aims to address these challenges and enhance the visitor experience. Visitors will now be required to schedule appointments online before visiting the KEA office, allowing for a more organized and efficient process.
Deputy Chief Minister and Minister for Higher Education, Dr. C.N. Ashwath Narayan, who inaugurated the new system, stated, “This initiative is designed to ease the hassles faced by students and parents when they visit the KEA office. By introducing an appointment-based system, we aim to reduce waiting times and enhance the overall experience for all visitors.”
Under the new system, visitors can log onto the KEA website and select a convenient time slot for their visit. This will help spread out visitor traffic throughout the day and prevent overcrowding during peak hours.
Additionally, the KEA office has implemented measures to ensure a comfortable waiting area with seating arrangements and improved signage for easy navigation. Visitors will also have access to information kiosks to answer common queries.
The “passport office-like” system has garnered positive feedback from students, parents, and education advocates. Many believe that this initiative will not only save time but also reduce stress for individuals seeking various educational services.
As the KEA continues to adapt and innovate, the new appointment-based system is expected to set a precedent for improved services in the field of education administration. It aligns with the government’s broader efforts to modernize administrative processes and enhance the overall visitor experience at government offices across the state.
Author: IBC Global Times
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