The Directorate General of Civil Aviation (DGCA) has taken a significant step toward enhancing passenger experience by instructing airline companies to display timely and accurate information about flight delays.
According to the directive, airlines are required to prominently showcase real-time updates on flight delays at airport terminals, check-in counters, and other relevant locations. This information should be easily accessible to passengers, allowing them to stay informed about the status of their flights and make necessary adjustments to their travel plans.
The move comes as a response to the challenges faced by passengers when dealing with unexpected flight delays. By promoting transparency, the DGCA aims to empower passengers to make informed decisions and alleviate the stress associated with uncertainties in air travel.
Passengers are encouraged to take advantage of the updated information provided by airlines, especially in cases where flights are delayed. The directive reinforces the rights of passengers to be kept informed about any changes to their flight schedules, enabling them to plan accordingly and minimize disruptions to their travel itineraries.
This initiative aligns with broader efforts by aviation authorities to prioritize passenger welfare and satisfaction. By fostering clear and open communication, the DGCA aims to create a more passenger-centric aviation environment, where travelers feel empowered and well-informed throughout their journey.
As the aviation industry continues to evolve, such measures underscore the commitment of regulatory bodies to adapt and address the evolving needs and expectations of air travelers. Passengers are advised to stay vigilant for these updates and utilize the provided information to enhance their overall travel experience.
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